Shipping, Returns, & Refunds
At Portal, we're proud to offer a product that has helped countless individuals enhance their sleep quality, mood, cognition, and immunity. Our confidence in Portal is backed by science and, most importantly, the positive feedback from our community.
We understand that every individual's body is unique, and while many of our customers experience significant improvements from day one, others may need a bit more time to adjust and experience the full benefits. This is often due to the natural process of rebalancing the body's systems, which can vary in duration from person to person.
Our Return Policy
To ensure that you have the best possible experience with Portal, we have updated our return policy to reflect the journey your body undergoes as it acclimates to Portal. If, after giving Portal a consistent try for two weeks, you feel that it hasn't met your expectations in improving your sleep quality, we are here to support you. Here’s how our policy works:
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. Trial Period
We encourage you to use Portal nightly for at least two weeks. This period allows your body to adjust and start showing the benefits of improved restorative sleep.
3. Tracking Your Progress
During this period, we suggest tracking your sleep quality using any health tracker (such as Whoop, Oura Ring, or Apple Watch). These insights can be incredibly helpful in monitoring the changes in your sleep patterns and overall wellness.
4. Requesting a Refund
If you believe that your sleep scores have not improved after consistently using Portal for two weeks, please send us an email. Include a brief explanation of your experience and attach screenshots from your health tracker as evidence of your sleep score during this period.
5. Hassle-Free Refund:
Upon review, we will process your refund request promptly, ensuring a smooth and hassle-free experience. Our goal is to make sure that your journey towards better health is supported, even if Portal turns out not to be the right fit for you.
We believe this updated policy aligns with our commitment to your health and satisfaction, offering a balanced approach that acknowledges the varying experiences of our customers. It's our way of ensuring that you feel fully supported as you explore the benefits of Portal, with the peace of mind that comes from knowing we're here to help if your expectations are not met.
Thank you for choosing Portal as your partner in achieving restorative sleep. If you have any questions or need further assistance, please don't hesitate to reach out to us at