Cancellation Policy
We are committed to ensuring that your experience with our product is seamless and satisfactory. To help guide you through the process, we have outlined our Purchase Options and Cancellation Policy below. Please review this information carefully to understand how we handle purchases, cancellations, and shipping address corrections.
Purchase Options
Portal offers a variety of purchase options to cater to your needs, including single purchases and subscription plans. All available options are designed to provide flexibility and value, ensuring you can choose the most suitable path to enhancing your mood, cognition, immunity through our science-backed formula.
Order Cancellation
Orders can be cancelled without penalty if the cancellation request is received before we fulfill your order (usually within 1 hour of the order being placed). Please contact our customer support team at [support email/contact form link] with your order details to initiate a cancellation. If we fulfill an order, the customer is liable for shipping the item back to the warehouse for restocking.
Subscription Cancellation
For subscription plans, cancellation can be made at any time before the next billing cycle. Please navigate to your account settings on www.withportal.com or contact our support team for assistance.
Shipping Address Corrections
We understand that mistakes happen, and there may be occasions where the wrong shipping address is entered at checkout. If you realize that you have entered an incorrect shipping address, please contact us as soon as possible during our business hours. Our team will do their best to correct the address before the order is fulfilled.
However, please be aware that:
Timing is Crucial
The window for correcting an address is limited. Our fulfillment process is designed to be efficient, often processing orders shortly after they are placed.
Liability
Portal is not liable for the inability to correct shipping addresses or for orders shipped to an incorrect address provided by the customer. We strongly encourage double-checking your shipping information before submitting your order.
Responsibility and Understanding
By placing an order with Portal, customers acknowledge and accept the responsibility for providing accurate shipping information. While we pledge to do our utmost to accommodate corrections within our operational capabilities and business hours, the final responsibility lies with the customer to ensure their order details are correct.
Should you have any questions or need further assistance, please do not hesitate to reach out to our customer support team. We are here to help make your experience with Portal as positive and straightforward as possible.